Rively Support

We read every message. The fastest way to reach us is email — we usually reply within 24–48 hours, and never longer than 72.

What we can help with

• Subscription, billing or trial questions (annual / monthly / refund routing).
• Sign-in problems with Apple or guest mode.
• Drive recording issues — missing trips, wrong distance, GPS drift.
• Smooth Score, leaderboard or friend-graph questions.
• Push notifications not arriving (we'll need your handle to debug).
• Account deletion or data export under GDPR / CCPA / KVKK.
• Bug reports and feature requests.

Help us help you faster

When you write, please include:

• Your in-app handle (e.g. @yourname).
• Your iPhone model and iOS version (Settings → General → About).
• The Rively version (Settings → About at the bottom).
• A short description of what happened and what you expected.
• Screenshots or a short screen recording, if relevant.

Self-serve

• Cancel a subscription: iPhone Settings → your Apple ID → Subscriptions → Rively → Cancel. We cannot cancel for you.
• Restore a purchase: Settings → Subscription in the app → Restore.
• Refund: request via reportaproblem.apple.com — Apple handles refunds for all App Store purchases.
• Delete your account: Settings → Account → Delete account. Wipes every row + storage file tied to you.
• Change language: Settings → Language. 14 supported (English, Türkçe, Deutsch, Español, Français, Italiano, Português, Русский, 日本語, 한국어, العربية, Polski, Nederlands, Svenska).

Privacy & legal

Privacy Policy: rively-legal.vercel.app/privacy.html
Terms of Use: rively-legal.vercel.app/terms.html

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